HOW DO I MAKE MY PAYMENT?
In IMEC Online Store, we concern about your security and convenience. We use MolPay online payment services to facilitate online transaction. You can pay for your order with the payment types listed below:
After payment, please email the Payment Slip or Bank Transfer Details together with Your Name, Order ID, and Amount (RM) to email@example.com or WhatsApp to +6019 3895522 in order for us to proceed to arrange delivery.
Note: Full Payment must be made within 3 days from the date of Order Confirmation. Otherwise, your orders will be canceled without further notification
WHAT CURRENCY DO YOU USE?
All prices on IMEC Online Store are displayed in Ringgit Malaysia (RM).
I HAVE TROUBLE APPLYING VOUCHER TO MY PURCHASE
Please ensure your purchase meets the Terms & Conditions listed on the voucher. Check the minimum amount spent, the expiry date and if you have entered the code correctly as the voucher code is case-sensitive.
HOW TO CHECK MY ORDER STATUS?
You will received an Order Confirmation email upon the successful order transaction.
If you have not received your Order Confirmation email, please check the junk folder in your email or the order summary under “My Account” category.
HOW TO TRACK MY ORDER
Once you placed an order, you will receive emails to keep you informed of your order status. Alternatively, you may log in to your Account to check your order status.
CAN I CANCEL OR AMNED MY ORDER AFTER ORDER CONFIRMATION?
However, once an order has been confirmed, paid and dispatched, it cannot be canceled.
If you wish to amend your order after confirming your order, you may contact our Customer Service Team at firstname.lastname@example.org, or call/WhatsApp us at +6019 3895522 IMMEDIATELY.
However, we do not guarantee that order can be amended to your requirements.
WHERE DO WE SHIP TO?
Please note that we ONLY ship within Peninsular Malaysia for online purchases.
The delivery service for online purchases is NOT available to East Malaysia (Sabah & Sarawak) and Overseas destinations due to some shipping constraints.
However, special shipping arrangement can be tailor-made for our customers who reside in the above destinations.
HOW LONG DOES DELIVERY TAKES?
Standard shipping delivers between 3 to 5 working days within Malaysia.
WHAT IS THE RETURN POLICY
Please contact our Customer Service team at email@example.com or call/WhatsApp us at +6019 3895522 if you need to return a product within 24 hours of goods receipt.
We do not accept the request for Product Return other than the following reasons
To qualify for the possibility of an exchange, you must:
If an exchange is allowed, you must:
Upon confirmation with our Customer Service team, please pack the item and send it back to:
IMEC HYGIENE SDN BHD
No. 33 & 35, Jalan BA 2/1,
Kawasan Perindustrian Bukit Angkat,
Sungai Chua, 43000 Kajang,
Selangor Darul Ehsan.
No exchange is allowed if we find the Product:
In any case that the request for an exchange has been approved upon inspection and the Product is out of stock or not available, we may: