GENERAL FAQs

HOW DO I MAKE MY PAYMENT?

In IMEC Online Store, we concern about your security and convenience. We use MolPay online payment services to facilitate online transaction. You can pay for your order with the payment types listed below:

  • Credit card: We accept all types of Master and Visa credit cards
  • Debit card: We accept debit cards (with Master or Visa icon)
  • Bank Transfer Bank Name: CIMB Bank Account Name: IMEC HYGIENE SDN BHD Account Number: 8002753618

    • After payment, please email the Payment Slip or Bank Transfer Details together with Your Name, Order ID, and Amount (RM) to online@imec.com.my or WhatsApp to +6019 3895522 in order for us to proceed to arrange delivery.

    Note: Full Payment must be made within 3 days from the date of Order Confirmation. Otherwise, your orders will be canceled without further notification

    WHAT CURRENCY DO YOU USE?

    All prices on IMEC Online Store are displayed in Ringgit Malaysia (RM).

    I HAVE TROUBLE APPLYING VOUCHER TO MY PURCHASE

    Please ensure your purchase meets the Terms & Conditions listed on the voucher. Check the minimum amount spent, the expiry date and if you have entered the code correctly as the voucher code is case-sensitive.

    If you’re still having issues with that, please contact our Customer Service team at online@imec.com.my or call/WhatsApp us at +6019 3895522.

    HOW TO CHECK MY ORDER STATUS?

    You will received an Order Confirmation email upon the successful order transaction.

    If you have not received your Order Confirmation email, please check the junk folder in your email or the order summary under “My Account” category.

    Alternatively, you could contact our Customer Service team at online@imec.com.my or call/WhatsApp us at +6019 3895522 to confirm the placement of your orders.

    HOW TO TRACK MY ORDER

    Once you placed an order, you will receive emails to keep you informed of your order status. Alternatively, you may log in to your Account to check your order status.

    CAN I CANCEL OR AMNED MY ORDER AFTER ORDER CONFIRMATION?

    If you wish to cancel your order after order confirmation, please contact our Customer Service Team at online@imec.com.my, or call/WhatsApp us at +6019 3895522 IMMEDIATELY.

    However, once an order has been confirmed, paid and dispatched, it cannot be canceled.

    If you wish to amend your order after confirming your order, you may contact our Customer Service Team at online@imec.com.my, or call/WhatsApp us at +6019 3895522 IMMEDIATELY.

    However, we do not guarantee that order can be amended to your requirements.

    WHERE DO WE SHIP TO?

    Please note that we ONLY ship within Peninsular Malaysia for online purchases.

    The delivery service for online purchases is NOT available to East Malaysia (Sabah & Sarawak) and Overseas destinations due to some shipping constraints.

    However, special shipping arrangement can be tailor-made for our customers who reside in the above destinations.

    Kindly contact our Customer Service Team at online@imec.com.myy or call/WhatsApp us at +6019 3895522 for this special arrangement.

    HOW LONG DOES DELIVERY TAKES?

    Standard shipping delivers between 3 to 5 working days within Malaysia.

    WHAT IS THE RETURN POLICY

    Please contact our Customer Service team at online@imec.com.my or call/WhatsApp us at +6019 3895522 if you need to return a product within 24 hours of goods receipt.

    We do not accept the request for Product Return other than the following reasons

  • Faulty or Damaged Product due to Manufacturing Defects
  • Wrong Item Despatch
  • Not complete item(s) delivered

    • To qualify for the possibility of an exchange, you must:

  • keep the Product in its original packing and condition with all its accessories and not used
  • specify in details the alleged faulty or damaged Product
  • provide any other information eg order number, photos, as requested by us.

    • If an exchange is allowed, you must:

  • return the Product to our office within 10 working days upon our instruction for verification and inspection
  • make sure that the Product is in its new condition with complete original packaging and label

    • Upon confirmation with our Customer Service team, please pack the item and send it back to:

    IMEC HYGIENE SDN BHD
    No. 33 & 35, Jalan BA 2/1,
    Kawasan Perindustrian Bukit Angkat,
    Sungai Chua, 43000 Kajang,
    Selangor Darul Ehsan.

    No exchange is allowed if we find the Product:

  • has been used, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • has been involved in any damage caused by an incorrect attempt at modification or repair; or
  • had been dealt with or used contrary to the manufacturer’s instructions for the Product.
  • not in its original packing and label

    • In any case that the request for an exchange has been approved upon inspection and the Product is out of stock or not available, we may:

  • replace it with other similar Product of similar value
  • refund the cost of the Product itself

    • HOW DO I PURCHASE OTHER IMEC PRODUCTS WHICH ARE NOT AVAILABLE IN IMEC ONLINE STORE?

    If you are interested to purchase IMEC products which are not available in our IMEC Online Store, kindly contact our Customer Service Team at online@imec.com.my or call us/WhatsApp at +6019 3895522 for your inquiry.

    HOW DO I CONTACT CUSTOMER SERVICE?

    You may reach our Customer Service in several ways:

  • By email: online@imec.com.my
  • Telephone/WhatsApp: +6019 3895522