SHIPPING & RETURN POLICY

SHIPPING

Standard shipping delivers between 3 to 5 working days within Malaysia.

Due to shipping constraint, please note that we do not ship selected product(s) to Sabah & Sarawak and Oversea address for online purchases. However, we can make special arrangement for you should you like to order with Sabah & Sarawak and Overseas shipping address. Kindly contact our Customer Service Team at online@imec.com.my or call/WhatsApp +6019-389 5522 for this special arrangement.

PRODUCT RETURN

We do not accept request for Product Return for exchange or refund other than the following reasons:

FAULTY OR DAMAGED PRODUCT DUE TO MANUFACTURING DEFECTS OR INCOMPLETE ITEM(S) RECEIVED

We checked all products prior to packing and delivery to ensure that all products are in excellent condition and complete item(s) to be delivered. However, in case of any faulty, damaged product(s), or incomplete item(s) received, you must contact our Customer Service Team at online@imec.com.my or call/WhatsApp +6019-389 5522 within 24 hours of goods receipt.


To qualify for the possibility of an exchange, you must:

  • Keep the product in its original packing and condition
  • Specify in details the alleged faulty or damaged product
  • Provide any other information eg order number, photos, as requested by us.


    • If an exchange is allowed, you must:

  • Return the product to our office within 10 working days upon our instruction for verification and inspection
  • Make sure that the Product is in its original condition (not used) with complete original packaging and label with all the accessories
  • Pay RM30 as an admin fee for the exchange


    • Upon confirmation with our Customer Service Team, please pack the item and send it back to:

    IMEC HYGIENE SDN BHD
    No. 33 & 35, Jalan BA 2/1,
    Kawasan Perindustrian Bukit Angkat,
    Sungai Chua, 43000 Kajang,
    Selangor Darul Ehsan.

    No exchange is allowed if we find the product:

  • Has been used, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • Has been involved in any damage caused by an incorrect attempt at modification or repair; or
  • Had been dealt with or used contrary to the manufacturer’s instructions for the Product.
  • Not in its original packing and label


    • In any case that the request for an exchange has been approved upon inspection and the product is out of stock or not available, we may:

  • Replace it with other similar product of similar value
  • Refund the cost of the Product itself

    • WRONG ITEM DESPATCH

    If we have delivered the wrong item not as per your order confirmation, please accept our sincere apologies and contact our Customer Service Team at online@imec.com.my or call/WhatsApp +6019-389 5522 within 24 hours of goods receipt.