SHIPPING & RETURN POLICY
Standard shipping delivers between 3 to 5 working days within Malaysia.
Due to shipping constraint, please note that we do not ship selected product(s) to Sabah & Sarawak and Oversea address for online purchases. However, we can make special arrangement for you should you like to order with Sabah & Sarawak and Overseas shipping address. Kindly contact our Customer Service Team at firstname.lastname@example.org or call/WhatsApp +6019-389 5522 for this special arrangement.
We do not accept request for Product Return for exchange or refund other than the following reasons:
FAULTY OR DAMAGED PRODUCT DUE TO MANUFACTURING DEFECTS OR INCOMPLETE ITEM(S) RECEIVED
We checked all products prior to packing and delivery to ensure that all products are in excellent condition and complete item(s) to be delivered. However, in case of any faulty, damaged product(s), or incomplete item(s) received, you must contact our Customer Service Team at email@example.com or call/WhatsApp +6019-389 5522 within 24 hours of goods receipt.
To qualify for the possibility of an exchange, you must:
If an exchange is allowed, you must:
Upon confirmation with our Customer Service Team, please pack the item and send it back to:
IMEC HYGIENE SDN BHD
No. 33 & 35, Jalan BA 2/1,
Kawasan Perindustrian Bukit Angkat,
Sungai Chua, 43000 Kajang,
Selangor Darul Ehsan.
No exchange is allowed if we find the product:
In any case that the request for an exchange has been approved upon inspection and the product is out of stock or not available, we may: